Refund & Cancellation Policy

Last updated: July 2026

1. 30-Day Money-Back Guarantee

We stand behind the quality of our hosting services. If you are not completely satisfied within the first 30 days of your new shared hosting account, you will be given a full refund of the hosting amount. This guarantee applies to first-time signups only.

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2. Non-Refundable Products and Services

The following products and services are non-refundable under any circumstances:

• Domain name registrations, transfers, and renewals.
• Dedicated IP addresses, SSL certificates, and custom software licenses.
• Website migration or any other administrative/support fees.

If a "Free Domain" was included with your plan and you cancel within the 30-day window, the standard retail cost of the domain name will be deducted from your refund amount. You will retain ownership of the domain.

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3. How to Cancel Your Account

To cancel your account and request a refund, please open a support ticket through your Client Area or email us at support@dghost.in. Cancellation requests must be submitted at least 3 days prior to your billing cycle renewal date to avoid being charged for the next cycle.

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4. Processing Time

Refunds will be processed back to your original payment method. Depending on your bank or payment gateway, it may take 5 to 7 business days for the funds to reflect in your account.

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5. Violations of Terms

Accounts canceled, suspended, or terminated by DGHost due to a violation of our Terms and Conditions or Acceptable Use Policy do not qualify for the 30-day money-back guarantee.

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6. Partial Refunds

For customers who cancel after the 30-day money-back guarantee period, refunds may be issued on a prorated basis for any unused portion of prepaid services, excluding non-refundable items listed above.